This guide explains when to complain, what to include and how we handle your concern from start to finish. Your feedback matters to us, because it helps keep the games on our site worth recommending.

When Should You Submit a Complaint?

A complaint is for concerns about a game listed on our site. For example, you may feel that you were treated unfairly, that a game did not work the way its page described, or that something about your experience was misleading.

Technical matters such as a broken download link or a new version of a game belong in Reporting a Problem. If you simply want to share your opinion, the Review This Game section is the right place, and our Ratings and Reviews guide explains how it works. Choosing the correct option helps us respond faster.

How to Submit a Complaint

Open the page of the game you are concerned about and scroll to the Complaints section near the bottom. Choose the Submit complaint option, or go straight to our Submit a complaint page. Fill in a short Title of the problem, describe what happened in the Description box, add Your email so we can reply, and press Submit complaint.

Take your time while writing. A well-explained complaint is much easier for us to understand and check.

What to Include in Your Complaint

A strong complaint is factual and easy to follow. Mention the name of the game and the date or approximate time when the issue happened. Explain what you expected, what actually happened and how it affected you.

If an amount of money is involved, write the amount and how you paid, for example through a mobile wallet or bank transfer. Keep any evidence you have, such as screenshots or payment messages, because it can help the review.

Please never include your password, OTP code, full card number or CNIC number in a complaint. We do not need them.

What Happens After You Submit

Once we receive your complaint, our team checks whether it is valid. We look at the details you shared and compare them with the game and its page, and we contact the provider if needed. Then we reply with what we found and what happens next.

If the complaint is valid, we can take action. This can include reporting the game and removing it from our site. Our aim is to protect players and keep Game Chaska a place you can trust.

Every case is different, so we cannot promise a particular outcome. What we do promise is that each complaint is read and checked with care.

Tips for a Complaint That Gets Results

Stay calm and stick to the facts. Write short, clear sentences and keep the events in order, from the beginning to the end. Avoid anger or insults, since they make the situation harder to understand. Send one complaint per issue, and add new information later only if something important changes.

While You Wait

If you are worried about a game, it is reasonable to pause your play and avoid adding more money until you feel comfortable. Our Playing Responsibly guide offers simple ways to step back and take a break.

Be careful with anyone who contacts you offering to “recover” your money for a fee. Promises like these are a common trick, and it is safer to ignore them.

For Serious Concerns

If your concern involves fraud or a payment you did not approve, you may also wish to contact your bank or mobile wallet provider and the relevant authorities. A complaint on Game Chaska helps protect other players, and these steps help protect you.